Privacy Policy

We may collect the following personal information when you hire a vehicle or enquire about our services:

• Identity information: Full name, date of birth, and photo identification.
• Contact information: Phone number, email address, and residential address.
• Licence information: Driver's licence number, issuing state/country, and licence class.
• Payment information: Payment method details for bond and hire payments.
• Hire information: Vehicle hired, hire dates, pickup/return locations, and mileage.
• Website usage: Anonymous analytics data including pages visited, referral source, and device type (via privacy-respecting analytics).

We use your personal information to:

• Process and manage your vehicle hire booking.
• Verify your identity and eligibility to hire a vehicle.
• Process payments and manage the security bond.
• Contact you regarding your hire, including confirmations and reminders.
• Manage insurance claims in the event of an accident or damage.
• Comply with legal obligations, including road traffic authorities and law enforcement.
• Improve our services and website experience.

We may disclose your personal information to:

• Insurance providers — in the event of a claim.
• Law enforcement and government agencies — where required by law (e.g., traffic infringement notices, police requests).
• Toll and parking operators — to process infringements incurred during the hire period.
• Debt recovery agencies — for outstanding amounts owed.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal records are stored securely and access is restricted to authorised personnel only.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory obligations. Hire records are retained for a minimum of 7 years in accordance with Australian tax and business record-keeping requirements.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or out-of-date information.
• Complain if you believe we have breached the APPs.

To exercise these rights, contact us using the details below. We will respond to your request within 30 days.

Our website uses privacy-respecting analytics to understand how visitors use the site. We do not use tracking cookies for advertising purposes. The analytics data collected is anonymous and cannot be used to identify individual visitors.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

For privacy enquiries or complaints:

• Business: JOLLY CAR RENTALS PTY LTD
• ABN: 98 670 960 040
• Phone: +61 416 620 513
• Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.